Store Policies
When you submit any order or sign up to be a customer with Kubus Photo Service, you acknowledge & agree to the following terms:
Marketing and Communications
Customer agrees that by providing Kubus Photo Service with their email address and/or phone number, Kubus Photo Service may use this data to communicate with and/or market to the customer.
Film Handling Disclaimer:
Customer understands and accepts that Kubus Photo Service is not liable for any loss, damage, or unforeseen incidents that may occur to the film while it is in the lab's possession or during the processing period.
Email Order Expiry:
Customer acknowledges that orders delivered via email will expire 30 days from the date of delivery. Kubus Photo Service is not responsible for preserving or archiving digital copies of orders beyond this timeframe. It is the customer's responsibility to download and store their digital files within the specified period.
Film Negatives Disposal:
All film negatives or any prints left unclaimed for a period of 30 days will be disposed of by Kubus Photo Service. Customer acknowledges that it is their responsibility to collect their film negatives promptly to avoid disposal. Kubus Photo Service is not liable for any loss or inconvenience resulting from the disposal of unclaimed film negatives. No refunds will be given for disposed prints or negatives.
Quality Assurance:
Variations in film condition, exposure, and other factors may impact the final outcome of film development, scanning, or prints. The customer acknowledges that slight variations in color, contrast, or sharpness may occur during the development process.
Copyright and Ownership:
Customers affirm that they have the legal right to reproduce any images submitted for processing. Kubus Photo Service is not responsible for any copyright infringement issues arising from the reproduction of submitted images.
Data Security:
Kubus Photo Service employs reasonable measures to protect the confidentiality and security of customer data. However, the customer acknowledges Kubus Photo Service is not liable for any unauthorized access, loss, or disclosure of customer information due to malicious data breaches or hacks.
Communication Errors:
Customers are responsible for providing accurate contact information. Kubus Photo Service is not liable for any delays, misunderstandings, or issues arising from inaccurate or incomplete customer contact details.
Half-Frame Orders:
Any negatives photographed half-frame which are submitted for printing and/or scanning will default to being scanned 1:1, meaning each half frame will be printed and/or scanned individually. Customer must inform staff if any rolls are half-frame otherwise order delays can be expected.
Overexposed or Blank Negatives:
In the event that a customer's developed negative is overexposed or blank, the customer acknowledges and agrees that they are still responsible for the cost of the developing service provided by Kubus Photo Service.
The customer understands that the cost associated with the film development service covers the resources, labor, and processing involved, irrespective of the outcome of the developed negative.
Payment & Refund Policy:
All orders must be paid in full at time of order placement. All sales are final. No refunds on any orders or purchases.
US Passport/American Passport Photos:
Customers explicitly requesting "US Passport" or "American Passport" photos will automatically receive two (2) photos in the standard 2"x2" size. It is the customer's responsibility to provide accurate and clear information about their photo requirements.
In the event that customers use the terms "US Passport" or "American Passport" interchangeably for a document other than an official U.S. passport, the lab is not responsible for any discrepancies in photo requirements for that document. This includes, but is not limited to, size, background color, quantity of photos, or other specifications.
By choosing to conduct business and submit orders at Kubus Photo Service LLC, customer agrees they have read and understood the terms and conditions outlined above and voluntarily assumes the associated risks and releases Kubus Photo Service LLC from any liability regarding the specified matters.